QQT - Optimising Dock Utilisation in a High-Density Commercial Tower

Automated booking approvals, clear communication with suppliers, and live tracking have transformed daily dock operations into a streamlined, data-driven process
Zero
Site Congestion
Zero
Road Congestion
Quay Quarter Tower: Chris Olszewski, CC BY-SA 4.0 <https://creativecommons.org/licenses/by-sa/4.0>, via Wikimedia Commons

The Challenge

QQT Sydney faced a significant operational challenge with a very small loading dock servicing a large, high-traffic building in the heart of the city.

Daily congestion, limited dock space, and a lack of visibility into scheduled deliveries created ongoing inefficiencies and disrupted surrounding main roads.

Managing multiple tenants and coordinating deliveries without real-time data made operations complex and reactive.

The Soution

Mobiledock was implemented to provide complete visibility and control over all deliveries to QQT.

The system enables real-time scheduling, showing who is arriving, from where, and which tenant they are delivering to.

Automated booking approvals, clear communication with suppliers, and live tracking have transformed daily dock operations into a streamlined, data-driven process.

The Outcomes

  • Reduced congestion and improved dock utilisation across a constrained site
  • Enhanced visibility over all inbound deliveries in real time
  • Minimised disruption to adjacent main roads through better scheduling
  • Improved tenant and supplier coordination via centralised communication
  • Simplified operations, turning a daily bottleneck into a controlled process
Implementing Mobiledock at QQT has made an enormous difference to the way we manage our loading dock. With such a small dock servicing a large and busy building, congestion was always a major challenge. Mobiledock has given us complete visibility over who is arriving, from where, and which tenant they’re delivering to — all in real time. The system has significantly improved the utilisation of our limited space, reduced traffic build-up, and minimised disruption to the surrounding main roads. It’s transformed what was once a daily operational headache into a smooth and well-coordinated process.
Facility Manager,
QQT Sydney

Quay Quarter Tower (QQT), Sydney is a 216-metre, award-winning adaptive-reuse landmark that “upcycled” the former AMP Centre into a next-gen workplace with dramatic harbour views. Designed by 3XN with BVN, QQT’s stacked, rotated volumes create a vertical village of sky terraces and social hubs—delivering premium tenant experience while slashing embodied carbon. Completed in 2022, it anchors the Quay Quarter precinct as a global model for sustainable high-rise transformation.

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