ERH Group – Driving Innovation in Cross-Dock Performance

Fernhurst selects Mobiledock to schedule all inbound and outbound movements
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Improved performance
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Lower administrative effort
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Stronger Carrier Compliance
Fernhurst ERH loading docks

Overview of Fernhurst

With compressed timelines and a highly complex customer tendering process, ERH Fernhurst had limited opportunity to plan or coordinate its carrier base—making visibility, timing accuracy and operational consistency critical.

Mobiledock was selected to schedule all inbound and outbound movements, orchestrate dock allocation in real time, smooth vehicle flow across the day, and provide every stakeholder with clear, live communication on booking status and timing.

Challenges

  • Short window to assign inbound and outbound loads
  • Vehicles arrived simultaneously, causing delays, congestion, and reactive management.
  • Limited visibility of expected freight and arrival times made planning difficult.
  • Chain of Responsibility (CoR) compliance was captured manually and on paper, increasing administrative workload and risk.
  • Communication via email and phone was inefficient and unable to support real-time operational coordination.
“We needed a dock scheduling solution that worked for our cross-dock operation. Mobiledock partnered with us to design it and delivered quickly. We were impressed by the effort and collaboration from the team to ensure the solution worked for our operation, carriers and our customers.”
David Papadopoulos,
GM Operations | ERH Refrigerated Transport

The Mobiledock Solution

ERH implemented Mobiledock at its Fernhurst Logistics facility to digitise bookings, standardise driver check-in, and provide real-time visibility of planned and actual vehicle statuses.

Key features adopted include:

  • Digital booking workflow, enabling carriers to receive and confirm PM pickup/AM delivery windows five minutes after the cross-dock load data was available
  • Driver QR check-in, capturing arrival times, vehicle details, and all required CoR responses at the driver kiosk 
  • Live visibility of all inbound and outbound movements, helping supervisors balance dock capacity across AM and PM peaks
  • Automated notifications, improving carrier communication and reducing manual follow-ups
  • A scalable, repeatable setup, allowing ERH Fernhurst to onboard carriers quickly and maintain consistent control across the site
"Mobiledock has made a significant difference to our Melbourne cross-dock operation. With around 2,500 pallets moving through the site each day and close to 100 trucks to schedule, it gives us the visibility to coordinate AM inbound deliveries and PM dispatch efficiently."
Bec Marshall,
Melbourne Operations | ERH Refrigerated Transport

Results

After only three months, Fernhurst Logistics has already seen clear operational improvements:

  • Significant performance gains, with teams completing tasks more quickly due to smoother flow and tighter operational control.
  • More predictable cross-dock operations, with a better balance between morning inbound and afternoon outbound activity.
  • Scheduled booking times now sent to carriers at 4:30 pm instead of 6:00 pm, improving planning and lead time.
  • Lower admin effort through carrier-edited bookings, automated CoR capture, and digital check-in.
  • Stronger communication and improved carrier compliance.
  • Better visibility for supervisors and forklift drivers, reducing congestion and unplanned arrivals.
“Last Friday we had our busiest day ever, and thanks to Mobiledock, the team finished the PM shift three hours earlier than a normal day.”
Liam Bennett,
Melbourne Operations | ERH Refrigerated Transport

Industry Leaders use Mobiledock every day. Join Fernhurst today.

Secure, streamline, and collaborate, with a fully-automated dock scheduling solution.