The Star Queen’s Wharf – Smart Dock Orchestration in a Complex Urban Environment

The Star Queens Wharf, located in the heart of Brisbane CBD, coordinates multiple dock operations with Mobiledock and video intelligence
↗↗
Increased Dock Utilisation
↘↘
Dock Congestion
Star Entertainment - The Star Queens Wharf

Background

The Star Entertainment Group is one of Australia’s leading integrated resort operators, with a portfolio of hospitality, gaming and entertainment destinations across the country.

Queen’s Wharf Brisbane is a landmark, multi-billion-dollar precinct in the Brisbane CBD, combining hotels, restaurants, retail, gaming and public spaces. Operating within a constrained urban footprint, the site requires precise coordination of supplier deliveries across multiple stakeholders, alongside strict security and time-sensitive operational requirements.

Unlike a traditional distribution centre, the dock environment supports a diverse supplier base and must maintain seamless flow while operating within limited space and high service expectations.

Overview

At Queen’s Wharf, The Star requires a structured and reliable approach to managing all inbound deliveries to support smooth precinct operations.

Mobiledock was implemented as the core platform to manage supplier bookings, validate arrivals and control access into the dock environment—providing a consistent and predictable flow of vehicles.

To further strengthen visibility and automate key processes, additional capability has been introduced, including licence plate recognition and real-time monitoring, delivered in collaboration with DDI Labs.

Together, this approach supports increasing levels of automation while maintaining strong operational control.

Challenges

• High volume of deliveries within a constrained dock footprint
• Multiple suppliers with varying delivery requirements and schedules
• Limited visibility of arrival times and vehicle movement
• Manual coordination of access and dock allocation
• Dependence on intercoms and manual gate control
• Risk of congestion impacting both operations and the surrounding precinct

“At Queen’s Wharf, we are managing deliveries across multiple areas—including leased food and beverage outlets, Residential Tower 4 and The Star loading dock—all within a highly constrained footprint. Mobiledock, supported by LPR, enables automated vehicle identification at entry, exit and across internal areas, removing reliance on manual checks and ensuring only authorised vehicles gain access. This has strengthened control, reduced congestion and allowed us to maintain a safe and efficient flow of vehicles across the precinct.”
James Heales,
Dock Supervisor, The Star Queens Wharf

The Solution

The Star implemented Mobiledock to digitise and control all supplier deliveries into the precinct, establishing a structured and scalable approach to dock operations.

Core capability includes:
• Centralised booking workflow for all inbound deliveries
• Validation of vehicles against approved bookings
• Controlled access into the dock environment
• Improved visibility of scheduled deliveries
• Reduction in unmanaged or unscheduled arrivals

Additional functionality delivering further value includes:
• Licence plate recognition (LPR), enabling automated vehicle identification across entry, exit and internal dock zones
• Local video processing and analytics supporting speed, accuracy and data privacy
• Driver QR check-in, providing a consistent and efficient arrival experience
• Automated access control, with boom gates triggered based on booking validation
• Bay monitoring capability, enabling identification of available bays and supporting dynamic allocation
• Real-time visibility of vehicle movement across the dock environment

This combined approach enables The Star to progressively automate dock operations while maintaining control, safety and compliance.

The Results

The solution is delivering clear operational improvements across the precinct:

• More controlled and predictable vehicle arrivals within a constrained CBD environment
• Reduced congestion through structured booking and automated access
• Improved vehicle throughput with reduced wait times
• Lower reliance on manual coordination and intercom-based processes
• Stronger compliance through enforced booking validation and digital check-in
• Improved visibility for operational teams across all dock activity

“Mobiledock has given us a high level of control over vehicle movements into the site—both in advance of arrival and once vehicles are on-site. In a complex CBD environment like Queen’s Wharf, where congestion and public access must be carefully managed, that visibility and predictability are critical.  It has become a pivotal tool in enabling us to manage traffic flow safely while maintaining a well-controlled operating environment.”
Esi Malekizadeh,
Warehouse and Logistics Manager, The Star Queens Wharf

Industry Leaders use Mobiledock every day. Join them.

Secure, streamline, and collaborate, with a fully-automated dock scheduling solution.