Adelaide Airport is the main aviation hub for South Australia, connecting over 8 million passengers annually to destinations both domestically and internationally.
The Airport has recently completed a major terminal expansion significantly increasing the number of retail offerings throughout the precinct. Retail and aviation growth has created a necessity for Adelaide Airport to seek a solution to provide operational efficiency across its loading docks.
Inbound deliveries to the Airport are subject to a number of security measures.
These include the screening of all inbound products, and the need to have products collected immediately post screening by those tenants receiving the goods.
With the new terminal featuring a number of new retail, food and beverage outlets the volume of inbound deliveries has also increased placing additional pressure on their loading docks.
The effectiveness of the Airports loading docks is in part dependent on the efficiency of the screening processes and in the communication to the tenants of when their deliveries are due.
Unscheduled deliveries can quickly lead to congestion and delays through the screening process, and the risk that the tenants staff are unable to collect the products which leads to deliveries needing to be rescheduled.
Congestion around the loading docks also impacts the overall amenity of airport and can lead to increased safety and security concerns.
The Airport was seeking a solution to manage these operational challenges.
Adelaide Airport selected Mobiledock to enable the effective scheduling of deliveries into their two loading docks and to provide visibility and notifications to the tenants of when their deliveries were expected. They use Mobiledock’s rules engine to ensure that deliveries are made to the dock that is closest to the tenant – saving tenants time and further improving their experience.
Authorised suppliers, carriers and drivers select available times for their deliveries using the Mobiledock booking wizard.
They receive a booking confirmation (or boarding pass) which contains a PIN and QR code and other relevant details for their bookings.
Tenants are also notified automatically of their planned deliveries by Mobiledock notification capability.
When Drivers arrive on site, they present their ‘boarding pass’ which is scanned by the loading dock staff. This confirmation also triggers a further notification to the tenants advising them that their deliveries have arrived.
Since implementing Mobiledock, Adelaide Airport has made significant enhancements to their operational efficiency.
They now schedule deliveries progressively throughout the day which has reduced site congestion and increased safety around the loading docks.
The visibility of expected deliveries allows the Airport to manage loading dock resourcing levels to suit the planned demand, leading to reduced operational costs.
The authorisation of the carriers and drivers has also improved security.
Adelaide Airport’s tenants have gained direct visibility of when their deliveries are expected – providing them with the ability to better manage their own resources and costs.