Credentials are the linkage between MobileDOCK and the Destination you make bookings to go to. Effectively the credentials are your authorisation to be allowed to make bookings for a named destination location (e.g. Westfield, Barangaroo South, Emporium etc…).
Credentials are created, issued, and managed by the destination location. You must have been issued these by the destination location dock manager.
Credentials are NOT the email address and password you used to register your MobileDOCK account. They are completely separate.
If you are migrating from the previous/old MobileDOCK version, where you could only book for 1 destination, then the username and password from the old MobileDOCK are the linking credentials you will need to link the *NEW* MobileDOCK to your destination.
If you had previously logged directly into Dock Appointments, you would have entered credentials like this:
If you had previously logged into old MobileDOCK for a single destination, you would have entered credentials like this:
Now, after you have logged into *NEW* MobileDOCK you will enter your destination credentials in the My Account page like this:
If you have forgotten your destination location credentials, you must contact the destination location and request them to be sent again.