How do I register?

09 Oct How do I register?

The registration process for obtaining an account for MobileDOCK is straight forward. You can watch this video, or follow this process outlined below:

  1. Go to
  2. Click on the Register link
  3. On the Register page, enter your details.
    • registration_page.png
    • Please note the email address you enter will be the email address to which a confirmation email will be sent. It is important that this email address is entered correctly.
    • The password you use with MobilDOCK must be strong, meeting the following criteria
      • Minimum 6 characters long
      • At least 1 uppercase letter
      • At least 1 lowercase letter
      • At least 1 number
  4. Check the reCAPTCHA box to verify you are not a robot.
    • If the reCAPTCHA requires further verification, you will be prompted to view and select similar photos
  5. Press the Register button.
    • Provided all your details are correct, and you have not registered previously, you will be sent an email
  6. Check your email Inbox for a confirmation email from MobileDOCK Admin
    • If you have not received an email within 5 minutes, you may have one of the following problems
      • Your email provider may have considered the email ‘junk’, and blocked the email completely
      • Your email application may have considered the email ‘junk’ and placed the email in your ‘Junk’ folder… Please check this folder
      • You may have typed in the wrong email address… Please try registering again
  7. When you have received the confirmation email, please click on the confirmation link.
    • registration_confirmation_email.png
  8. You will be taken to a MobileDOCK screen, which will confirm your email address and MobileDOCK registration.
    • The confirmation email link is valid for 12 hours. If you click the link in the confirmation email after 12 hours has passed, you will be told the link is not valid, or expired. Please see the FAQ article What if my confirmation email link is invalid?
  9. If your confirmation link is valid, then your MobileDOCK account will be confirmed, and you can log in by clicking on the Login button
    • Once logged in, you will need to add credentials for the destination companies where you will back delivery bookings. See the FAQ article How do I add company credentials
    • It is not until you add credentials, that you can make and manage bookings
    • Company credentials are the same credentials you would use if logging into Dock Appointmments directly
    • Company credentials are issued by the destination company. Please contact the destination company if you do not have credentials, or have forgotten them.