Frequently Asked Questions

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The registration process for obtaining an account for MobileDOCK is straight forward. You can watch this video, or follow this process outlined below:

  1. Go to https://bookings.mobiledock.com
  2. Click on the Register link
  3. On the Register page, enter your details.
    • registration-page
    • Please note the email address you enter will be the email address to which a confirmation email will be sent. It is important that this email address is entered correctly.
    • The password you use with MobilDOCK must be strong, meeting the following criteria
      • Minimum 6 characters long
      • At least 1 uppercase letter
      • At least 1 lowercase letter
      • At least 1 number
  4. Check the reCAPTCHA box to verify you are not a robot.
    • If the reCAPTCHA requires further verification, you will be prompted to view and select similar photos
  5. Press the Register button.
    • Provided all your details are correct, and you have not registered previously, you will be sent an email
  6. Check your email Inbox for a confirmation email from MobileDOCK Admin
    • If you have not received an email within 5 minutes, you may have one of the following problems
      • Your email provider may have considered the email ‘junk’, and blocked the email completely
      • Your email application may have considered the email ‘junk’ and placed the email in your ‘Junk’ folder… Please check this folder
      • You may have typed in the wrong email address… Please try registering again
  7. When you have received the confirmation email, please click on the confirmation link.
    • registration-confirmation-email
  8. You will be taken to a MobileDOCK screen, which will confirm your email address and MobileDOCK registration.
    • The confirmation email link is valid for 12 hours. If you click the link in the confirmation email after 12 hours has passed, you will be told the link is not valid, or expired. Please see the FAQ article What if my confirmation email link is invalid?
  9. If your confirmation link is valid, then your MobileDOCK account will be confirmed, and you can log in by clicking on the Login button
    • Once logged in, you will need to add credentials for the destination companies where you will back delivery bookings. See the FAQ article How do I add company credentials
    • It is not until you add credentials, that you can make and manage bookings
    • Company credentials are the same credentials you would use if logging into Dock Appointmments directly
    • Company credentials are issued by the destination company. Please contact the destination company if you do not have credentials, or have forgotten them.

Credentials are the linkage between MobileDOCK and the Destination you make bookings to go to. Effectively the credentials are your authorisation to be allowed to make bookings for a named destination location (e.g. Westfield, Barangaroo South, Emporium etc…).

Credentials are created, issued, and managed by the destination location. You must have been issued these by the destination location dock manager.

Credentials are NOT the email address and password you used to register your MobileDOCK account. They are completely separate.

If you are migrating from the previous/old MobileDOCK version, where you could only book for 1 destination, then the username and password from the old MobileDOCK are the linking credentials you will need to link the *NEW* MobileDOCK to your destination.

 

If you had previously logged directly into Dock Appointments, you would have entered credentials like this:

credentials_das

If you had previously logged into old MobileDOCK for a single destination, you would have entered credentials like this:

credentials_old_mobiledock

Now, after you have logged into *NEW* MobileDOCK you will enter your destination credentials in the My Account page like this:

credentials_mobiledock

If you have forgotten your destination location credentials, you must contact the destination location and request them to be sent again.

It is not normal practice to reserve the same booking day and time for regular deliveries. Bookings are made and auto-approved on a first come first booked approach. However you can use the filter and clone feature of MobileDOCK to easily make copies of bookings, one at a time. This is only available in desktop mode. Try this….

  1. From the My Appointment list of bookings, use the filter to show the booking/s you may want to clone. (See here to learn how to use the filters).
  2. When the list of appointments is shown, in the far right is a clone icon.
    • clone
  3. Tap the clone icon, and the New Appointment page will open, with all the same fields filled in as the original appointment, except the date.
  4. Enter the new date you want to request a booking for, and tap the Save Approve button.
  5. Assuming there space available, your cloned appointment will be approved.
  6. If you have more bookings to clone, go back to the list and select another booking using the clone icon.

When you make deliveries to multiple destination locations controlled by MobileDOCK, and you have added each of the credentials for these locations (see here how to add credentials), you need to identify which of the locations you want to book into when making an appointment.

When you click on the New Appointment button

add-appointment

You will be presented with a popup panel with the logo/icon for each of the destination location companies you have registered

choose-company

You must tap on the logo/icon which matches the destination location company.

You can be sure you have selected the correct destination location company, as the booking page will show the logo/icon in the top. Here we tapped on Westfield.

appointment-entry-1

If you have selected the wrong destination location company, you can simply tap the New Appointment button again, and select from the list again.

If you proceed with a booking at the wrong destination location, you will NOT have an appointment at your intended destination, and will likely be denied entry.

Yes you are able to print an appointment with the barcode. When viewing an appointment in the My Appointment page, you can use standard browser Print functions to print the appointment.

Below is the screen version of an appointment:

  • approved-appointment

The easiest way to print the appointment from here is to tap on the Print icon next to the Menu icon in the top right of the screen

  • print

Alternatively you can use one of the native browser Print function:

  • From Chrome, use one of the following methods
    • Press CTRL-P, for print preview and print options
    • Use the menu in the top right and select Print, for print preview and print options
  • From Internet Explorer, use one of the following methods
    • Press CTRL-P, for print and print options
    • Use File menu and select Print,  for print and print options
    • Use File menu and select Print Preview, for print preview and print options
  • From Safari, use one of the following methods
    • Press CTRL-P, for print and print options
    • Use File menu and select Print,  for print and print options
    • Use File menu and select Print Preview, for print preview and print options
  • From Firefox, use one of the following methods
    • Press CTRL-P, for print and print options
    • Use File menu and select Print , for print preview and print options

The printed appointment will show details of the appointment, and a barcode for the Approval Number. This Approval Number barcode may be required for scanning at the destination company. Many destination companies will not allow you to enter the site without this barcode.

  • appointment-print

If you have lost or forgotten the password for your password for your MobileDOCK account, then you are able to reset the password. Watch this video, or follow the instructions below.

  1. Go to https://bookings.mobiledock.com login page
    • login
  2. Click on the Forgot Password link at the bottom of the login form
    • reset-password
  3. Enter the password you used to register for your MobileDOCK account
  4. Tap the reCAPTCHA to verify I’m not a robot
  5. Tap the Send Reset Email button
    • If your email matches the email address for a registered MobileDOCK account, and the account is confirmed, then an email will be sent to that email address.
      • You will see the message “Password reset email sent. Please check your email”
      • reset-password-sent
    • If your email address does not match the email address for a registered MobilDOCK account, or the email address matches but is not confirmed, then you will be given the message “User email is not valid or confirmed”. Please enter a valid email address.
  6. Please check your email Inbox for an email from MobileDOCK. It will contain a link to reset your password
    • reset-password-email
    • Click on this link
  7. You will be taken to a MobileDOCK page to enter a new password
    • reset-password-new
  8. Enter the new password and confirmation password, and tap Reset Password
  9. Your password will be updated
    • reset-password-login
  10. Tap on the Proceed to Login button to login with your new password

MobileDOCK uses a filter to select which appointments are shown to you. Regardless of the filters you apply, you will only ever be shown appointments for those destination companies you have entered valid credentials for, and only for the carrier/supplier/retailer those credentials apply to.

Filters allow you to narrow down the number of appointments displayed to you in the following pages:

  • My Appointments
  • My Schedule
  • My Inbound

On each of these pages you will see a filter icon in the top right corner of the screen, next to the menu icon.

  1. Tap on the filter icon
    • filter-icon
  2. You will be presented with the Filter panel
    • filter
    • The filter consists of several filter fields
      • Company – A drop down list of destination companies you have added credentials for. Select 1 of these companies or “All companies”
      • Carrier – Enter all or part of a carrier name
      • Retailer Supplier – Enter all or part of a supplier/retailer/receiver name
      • Appointment Number – Enter all or part of an appointment approval number
      • Status checkbox group – Select 1 or more status values you want to search for
      • Date Range – The time period you want to see appointments for. By default, this date range will be set to the current week
        • From Date – The start of the date range you want to see appointments for
        • To Date – The end of the date range you want to see appointments for
  3. Once you have entered the filter values, press the Filter Appointments button to apply the filter
  4. The panel will close, and appointments match your filter criteria will be shown
    • Note that a maximum number of appointments may be shown
    • If the number of appointments returned exceeds this value, then you will need to refine your filter criteria to encompass a smaller number of appointments

During the MobileDOCK account creation, you will be sent an email. The purpose of this email is to confirm you have entered the correct email, and that you are in fact the person you say you are.

 

There are times when the email sent from MobileDOCK does not reach your email Inbox. Some common reasons for this are:

  • Your email provider may have considered the email ‘junk’, and blocked the email completely
  • Your email application may have considered the email ‘junk’ and placed the email in your ‘Junk’ folder… Please check this folder
  • You may have typed in the wrong email address… Please try registering again

To send the registration confirmation email again

  1. Go to https://bookings.mobiledock.com
  2. Click on the Register link at the bottom of the login form
    • login
  3. Click on the Resend Previous Registration Confirmation link
    • registration-page
  4. You will be shown the Resend Confirmation page
    • resend-confirmation
  5. Enter the email address you originally entered when registering.
  6. Tap the reCAPTCHA to verify I’m not a robot.
  7. Then tap the Resend Email button
    • If the email address matches the email address of a previously entered registration email address, and the user has not already confirmed, then a new registration email will be sent out
      • Check your email Inbox for the confirmation email
    • If the email address is for an email address which has already been confirmed, you will be given the error “User email already confirmed”
    • If the email address does not match an email address used to register, you will be given the error “User email is not valid”
    • resend-email-not-valid

When you are setup by an destination company administrator in Dock Appointments, they will issue you with credentials for that company. And they may also mark your user as needing to change your password the first time. The process below describes this.

  1. Using Internet Explorer navigate to: http://www.dockappointments.com.au/
  2. Click on the Dock Appointments Login link, as shown below.
    • dockappointments-home-page
  3. After you click on ‘Dock Appointments Login’ link, you will be directed to the Dock Appointments login page.
    • das-login
  4. Enter the login credentials issued to you by the destination company administrator
    • Company name will always be: The name of the destination company, not your own company
    • Login Name: Enter the login name provided
    • Password: Enter the password provide
  5. Press ‘Login’
  6. On your first login you will get the following prompt to change your password, with this screen:
    • das-change-password
    • Enter your existing Old Password, and a New Password, and Confirm Password (the same as New Password).
    • Please also enter a password Recovery Question and Recovery Answer.
  7. Press Save.
  8. Upon successful saving of the password you will see this message:
    • das-password-changed
  9. You are now presented with the Dock Appointments Dashboard. You can log out at any time using this icon in the top right of the screen.
  10. Now you are ready to use these credentials in MobileDOCK

Each appointment will normally go through a life cycle of different status values. Each status value has a colour associated with it to make the status visually easy to identify. Below are the most common status values:

Submitted Saved and awaiting manual approval by the destination company
Approved  Approved for delivery, either through auto-approval or manual approval
Arrived  The destination company has marked the vehicle for the appointment as having arrived in site
Departed  The destination company has marked the vehicle for the appointment as having departed site

 

Depending on the events that occur, other status values may be assigned:

Draft Saved and awaiting manual approval by the destination company
Cancelled Approved for delivery, either through auto-approval or manual approval
Refused The destination company has marked the vehicle for the appointment as having arrived in site
Enroute For those companies using MobileDOCK ETA, where the driver has indicated the vehicle is on the way, and is providing ETA information and location

 

Using MobileDOCK to make a new booking is simple and quick once you have created your MobileDOCK account and registered your destination company credentials

To make a new booking, watch this video, or follow this process:

  1. From either the My Appointments, Appointment Detail, or My Schedule page click on the add appointment icon
    • add-appointment
  2. If you have registered more than 1 destination company credential, you will be presented with the option of a booking at 1 of your destinations
    • choose-company
    • Select the icon for the destination company you wish to make a booking to
    • If you have only 1 credential for 1 destination company, then you will go straight to the booking page for that destination
  3. Once you have selected a destination company, you will be presented with a booking screen for that destination
    • Below is an example for Westfield
    • appointment-entry-1
    • Each appointment screen for each destination company may be slightly different
  4. When the screen is first shown, it will have a status New, and be coloured green. For an explanation of what the appointment status’ are, and what colours they are, please refer to this FAQ What do the different appointment colours mean.
  5. Enter the data fields as required. In general, you will always need to enter
    • Requested Date – The date you want to book into the destination. This is a pop-up calendar. Select a date from the calendar.
    • Requested Time – The time you would like to arrive at the destination. Select a time from the pop-up list of times
    • Carrier – A drop down list of carriers associated with your credentials for the destination company
    • Retailer/Supplier/Receiver – A drop down list of parties associated with your credentials for the destination company
    • Centre/Destination – A drop down list destination centres for the destination company associated with your credentials for the destination company
      • At this point the Site Instructions will be shown for the selected Centre/Destination
      • Please read these instructions, as they will contain important information about the delivery destination
      • The site instructions may also contain a link to a web site for terms and conditions of entry, or site safety
    • Vehicle Type/Unload Method/Dock Area –  A drop down list of vehicle types or dock areas available able to be used for the destination company. Select the one which most closely matches the vehicle or dock area you will use.
    • At least 1 Quantity – You will need to enter at least 1 quantity to represent what you are delivering to the destination
  6. Once you have entered all of the required information, click on either the Save Draft or Save Appointment buttons
    • Save Draft – This will save your appointment request in a Draft status, and will not attempt to automatically approve, or submit the appointment for manual approval
    • Save Appointment – Will save the appointment request, and if auto-approval is enabled for you at the destination company, automatically approve to the requested date and time. If auto-approve is not enabled, then the appointment request will be saved to a Submitted status, and a destination company administrator will review the request and manually approve or reject the request
  7. In most cases, where auto-approve is enabled, your request will be automatically approved, and an approval number assigned.
    • approved-appointment
    • Your request will have been assigned an Approval Number. This Approval Number is your entry authorisation to the destination company. Please refer to the FAQ What is an Approval Number
  8. Your request may not be approved for a number of reasons. A full explanation of these reasons can be found in the FAQ My appointment request was not approved
      1. Auto-approval not enabled
      2. Destination docks closed at the requested time. You will be shown some alternate available times
      3. No dock able to accept your vehicle type and products
      4. A longer than normal appointment duration is required to unload the quantity of products you are delivering, and a special approval is required

After an appointment request is approved, it will be assigned an Approval (or Confirmation) Number. This is your authorisation to arrive to the destination company facility, at the Approved Date and Time shown on the appointment.

  • approved-appointment
  • You will normally receive an email confirmation for the approved appointment
    • You should print either the email confirmation or print from MobileDOCK using the print button next to the menu button
      • print
    • The printed appointment will show details of the appointment, and a barcode for the Approval Number. This Approval Number barcode may be required for scanning at the destination company. Many destination companies will not allow you to enter the site without this barcode.
      • appointment-print
    • The barcode may also be shown from within MobileDOCK by tapping on the barcode icon next to the Approval Number
      • approval-barcode
      • A driver may arrive to the destination company facility with this barcode shown in MobileDOCK

There are a number of factors which may result in your appointment request not being automatically approved.

  • Auto-approval not enabled – In this case the request will be saved in a Submitted status, and reviewed for approval by the destination company administrator. You will normally be notified via email when the request is approved or rejected.
  • The destination company docks are not open at the requested time. When this happens during the booking process, you will be shown a message like this
    • not-auto-approved
    • You can either leave the request as it is, and the destination company administrator will review and approve/reject the request or
    • You can select from the list of alternate times which are available for your request to be approved
    • available-slots
    • Select a time from the Available Slots drop down list
    • Press the Save Approve button at the bottom of the page, and your appointment request should be approved
  • There is not dock available to accept the type of vehicle and products you have entered
    • no-matching-door
    • The appointment will have been saved in a Submitted status, and will be reviewed and approved/rejected by the destination company administrator. Alternatively, you could review the appointment request and change the vehicle type or quantities you have entered and press the Save Approve button to attempt another auto-approve.
  • The quantity of products you are delivering require a longer than normal appointment duration. In this case the destination company administrator will manually review and approve/reject the request.

Company credentials is usernames and passwords issued to people and companies authorised to book appointments at their facilities. These credentials are not issued by MobileDOCK.

After you have confirmed your MobileDOCK account, you will be redirected to the My Account page. Here you will see the details you entered when you registered your MobileDOCK account. This is also where you are able to change your MobileDOCK password, and enter destination company credentials.

To add destination company credentials, watch this video, or follow this process:

  1. In the right hand side of the My Account page you will see a section called My Credentials, with a button New Credential. Press this button to begin the process of adding a new credential.
    • new-credential
  2. When you click on New Credential, a panel will open for you to enter new destination company credentials
    • add-credential
  3. Enter the following:
    • Organisation – The name of the destination company, as supplied by the destination company
    • Username – The unique username issued to you by the destination company
    • Password – The secret password issued to you, or created by you in Dock Appointments, for the destination company
  4. Press the Add Credential button
    • The credentials you enter will be validated against the destination company Dock Appointment service
    • If there is a problem validating your credential, you will be informed. Examples of problems are
      • Organisation does not exist – The organisation/destination company name you have entered is either not spelled correctly, or has not been enabled in MobileDOCK. Please check the spelling. Please verify with the destination company that the name you are using is correct.
      • Invalid login – The organisation you have entered is correct, but the username and/or password are not valid. Please check the spelling. Please verify with the destination company that the name you are using is correct
      • Please note that MobileDOCK is not in control of these usernames and passwords. These are issued by the destination company.
  5. If the credential you entered is correct, you will receive a message that the credential has been added.
    • credential-added
  6. Add credentials for other destination companies, so that you can book and manage these all from 1 place.
  7. When you have finished adding credentials, go the the menu in the top right and select My Appointments

There are a number of reasons why credentials my be rejected, or cannot be saved.

  1. You may be trying to use the email address and password you used to create your MobileDOCK account. These are not your destination location credentials. Destination location credentials are a separate username and password issued to you by the destination location.
  2. The destination location credentials may have been removed by the destination location dock master. Please contact the destination location.
  3. The password for the destination location may have been reset. Please contact the destination location.

If you are migrating from the previous/old MobileDOCK version, where you could only book for 1 destination, then the username and password from the old MobileDOCK are the linking credentials you will need to link the *NEW* MobileDOCK to your destination.

Company credentials is usernames and passwords issued to people and companies authorised to book appointments at their facilities. These credentials are not issued by MobileDOCK.

After you have confirmed your MobileDOCK account, you will be redirected to the My Account page. Here you will see the details you entered when you registered your MobileDOCK account. This is also where you are able to change your MobileDOCK password, and enter destination company credentials.

If you do not have existing credentials for a destination company, you are able to request credentials from the My Account page following this procedure:

  1. Use the menu in the top right to navigate to the My Account page
  2. In the right hand side of the My Account page you will see a section called My Credentials, with a button Request Credential. Press this button to begin the process of requesting a new credential.
  3. When you click on Request Credential, a panel will open for you to select destination company
  4. Enter the following:
    • Destination- Select the name of the destination company you want credentials for
    • Companies- Enter the names of the companies you are requesting to make deliveries for. This is a free text field, please enter the full name of the retailer or supplier
  5. Tap the Send Request button
    • The request will be sent to the destination company dock master for processing
  6. You will also receive an email confirming the request has been sent

 

Once you have the new credentials issued to you from the destination company dock master, follow this procedure to add destination company credentials, watch this video, or follow this process:

The list of retailers/suppliers you are authorised to make deliveries for, is controlled by the destination company dock master. You need to request access to more/new retailers/suppliers through the destination company dock master using the following procedure:

 

  1. Use the menu in the top right to navigate to the My Account page
  2. In the right hand side of the My Account page you will see a section called My Credentials, with a button Request Credential. Press this button to begin the process of requesting a new credential, or adding new retailers/suppliers to your list.
  3. When you click on Request Credential, a panel will open for you to select destination company
  4. Enter the following:
    • Destination- Select the name of the destination company you want to have retailers/suppliers added
    • Companies- Enter the names of the companies you are requesting to make deliveries for. This is a free text field, please enter the full name of the retailer or supplier
  5. Tap the Send Request button
    • The request will be sent to the destination company dock master for processing
  6. You will also receive an email confirming the request has been sent

Once you have confirmation back from the destination dock master, you will see the new retailers/suppliers in your retailer/supplier drop down list when making a booking.

Through MobileDOCK, you are able to identify one or more retailers/suppliers, you are making a delivery for, on a single booking. The number of retailers/suppliers you are delivering for will be taken into consideration for allocating service time at the destination. The destination dock master may also check that you are only carrying goods for the retailers/suppliers you have identified in your booking. If you do not identify all the retailers/suppliers you are booking for, you may be refused entry, or not have sufficient time for all your deliveries.

  1. On the booking screen, after you have selected a Centre where you are delivering to, the list of retailers/suppliers you have access for will be listed
    • f
  2. Select a retailer/supplier from the list, and it will be added to the booking
  3. Continue to select retailers/suppliers from the list
  4. User the red minus button to remove a retailer/supplier from the booking
  5. The list of selected retailers/suppliers will appear as lines to the booking, and also in the booking comments
  6. From the appointment list, My Appointments, bookings for multiple retailers/suppliers will appear as ‘Multiple’. Hover over this to see the list of retailers/suppliers

Note: You will not be able to add or remove retailers/suppliers to/from the booking after it has been approved.